Supporter Promise

We rely on the generosity and friendship of our supporters to help us strive for a brighter future for people living with serious allergies.

As responsible fundraisers, and members of the Fundraising Regulator, Anaphylaxis UK has made a promise to our donors and supporters to ensure our fundraising is legal, open, honest, and respectful. We are committed to the Fundraising Regulator’s Code of Fundraising Practice to ensure we meet the highest standards.

Here is our promise to you so you can give and fundraise for us with confidence and trust.

We have high standards:

We adhere to the Fundraising Code of Practice
We monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise
We comply with the law as it applies to charities and fundraising
We display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice

We are clear, honest and open:

We tell the truth and we do not exaggerate
We do what we say we are going to do with donations we receive
We are clear about who we are and what we do
We give a clear explanation of how you can make a gift and change a regular donation
Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
We are able to explain our fundraising costs and show how they are in the best interests of our cause, if challenged
We ensure our complaints process is clear and easily accessible
We provide clear and evidence-based reasons for our decisions on complaints

We are respectful:

We respect your rights and privacy
We do not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
We have a procedure for dealing with people in vulnerable circumstances and is available here
Where the law requires, we will get your consent before we contact you to fundraise
If you tell us that you don’t want us to contact you in a particular way, we will not do so. We manage our donors’ information responsibly and in line with the General Data Protection Regulation 2018

We are fair and reasonable:

We treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs
We take care not to use any images or words that intentionally cause distress or anxiety
We take care not to cause nuisance or disruption to the public

We are accountable and responsible:

We manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
We will do all we can to ensure that our fundraisers, volunteers and third-party agencies working with us comply with all fundraising regulations and this promise
Where we work with third-party agencies, we will provide training and monitor their work. We will act promptly if they do not meet the high standards we set
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We listen to feedback and respond appropriately to compliments and criticism we receive. If we make a mistake, we will apologise and do everything we can to put things right
Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
We monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request

We want to assure you that we do not:

Fundraise by making house-to-house or street collections, either for cash or for regular donations
Sell or make available your personal details to any other organisation for marketing purposes
Make telephone calls to anyone we have not been in contact with before

Get in touch

If you have any questions, please do get in touch. Our Fundraising Team is available on 01252 546100 or fundraising@anaphylaxis.org.uk