FAQs: Managing your AllergyWise® account

Please see our frequently asked questions below and our step-by-step guide for information.

• I've purchased this course for my school, how do I enrol staff?

  The group leader who purchases the course can enrol users onto the course. You can do this by logging into your account and going to ‘Learning Groups’. Click on the Enrol New User button to add users by entering their name and email address. The enrolled user will then receive an email with their account login details so they can access the training. Each staff member needs their own account to complete the course individually. 

  Please see pages 3 and 4 of our step-by-step guide for further information.

• I’ve purchased this course for my school, how do I find out how many staff have completed it?

  As the group leader, you can see the progress of your staff by logging into your account and going to ‘Learning Groups’.

• I've been told to do this course by my school, how do I access it?

  Your group leader, who is the person who purchases this course for your school, can enrol you onto the course. They can either assign user email addresses themselves to enrol staff directly, or they can distribute a shareable link for users to sign up themselves. Each staff member needs their own account to complete the course individually. 

  Please see pages 4 to 6 of our step-by-step guide for further information.

• I've received a link to access the course, do I need to sign up myself?

  If your group leader has not enrolled you as a user onto the course, but has shared a link with you instead, you need to create your own account by clicking ‘Become a Member’. Once registered, you will be able to access the course content.

  Please see pages 5 to 6 of our step-by-step guide for further information.

• Can a colleague share my login?

  No, all of our AllergyWise® courses are designed to be done individually. If you give your login details to someone else, the quizzes and course assessment will have already been completed by you and they will not be able to get a digital certificate of completion.

• How do I access my digital certificate once I’ve completed the course?

  After passing the final assessment, you will be able to download and save your digital certificate of completion by clicking on the ‘print your certificate’ button. 

  You can also download your digital certificate of completion by logging into your account and clicking on the certificate icon in the Training area.

• How do I access the allergy awareness lesson resource packs included with this course?

  There is a lesson near the end of the course called AllergyWise® for Schools lesson resource packs. From this lesson you can download all the lesson resources for schools.

  You can also download the resources after completing the course by logging into your account and clicking the AllergyWise® for Schools course. Go to the lesson called AllergyWise® for Schools lesson resource packs to download the resources.

• Why can’t I see some of the videos on the course?

  Some of our films are on YouTube and may have been blocked by your IT system.

• I am unable to log on. I have a capture error.

  First try resetting your password.  Double check the spelling of the email address to make sure that there isn’t an error or missing character.  Some schools filtering has blocked the site.  Ask your internet provider to add www.anaphylaxis.org.uk to the whitelist.